What to do when you forget your Boot Password (ESET Disk Encryption)

What to do when you forget your Boot Password (ESET Disk Encryption)

To request a reset for ESET Disk Encryption, follow these steps:

  1. Identify the Workstation ID: If you have exceeded the incorrect password attempts limit on the pre-boot login screen or if the Block FDE login password task is initiated, you will need to identify your Workstation ID. This ID is case-sensitive and can be found at the bottom of the pre-boot login screen.

  2. Contact IT Support: Reach out to your IT Support and provide them with your Workstation ID. The administrator can generate a recovery password for you based on the Recovery Index that appears on your screen.

  3. Insert the Recovery Password: Once you receive the recovery password from the administrator, insert it into the pre-boot login screen. This will allow you to change your FDE login password.

  4. Change Your Password: After inserting the recovery password, you will be prompted to change your FDE login password. Follow the instructions to set a new password.


References

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